Ironclad Sites sells digital services and custom website work, not physical goods. This policy explains how cancellations, refunds, and service-related disputes are handled for purchases made through this site.
This policy applies to purchases made through Ironclad Sites, including website setup fees, website-build onboarding, design and branding add-ons, vector conversion, extra-page work, rush delivery, booking-system setup, CRM-related setup, and other custom digital service items sold through the site.
Because Ironclad Sites provides digital services and custom project work, there are no physical returns or product exchanges.
Most purchases on this site reserve production time and begin a custom workflow that may include project review, strategy, design direction, setup, communication, revisions, and delivery work. For that reason, payments are generally not refundable once work has started, project resources have been allocated, or deliverables have been prepared or provided.
Website setup fees and similar onboarding payments are intended to secure your project slot and start the delivery process. Once onboarding, planning, review, design, setup, or implementation has begun, those charges are typically non-refundable.
Add-ons and custom services such as logo-related work, extra pages, rush handling, booking setup, CRM setup, or other scoped implementation work are non-refundable after the related work has started or been delivered.
Refund requests may be reviewed in limited situations such as:
Any approved refund may be reduced by non-recoverable processing fees, completed work, third-party costs, or other project time already committed.
If you believe a charge should be reviewed, contact ironcladsites@outlook.com as soon as possible with your name, purchase details, the reason for the request, and any supporting context. Submitting a request does not guarantee approval.
If there is a problem with your order, please contact us first so we can review it directly. If a payment dispute or chargeback is opened, we may use order records, submitted briefs, project communications, file uploads, and delivery history to respond.
If a service includes recurring billing or an ongoing service period, cancellation affects future work or future billing periods only unless otherwise stated in writing. Amounts already billed for time or work already committed are generally not refundable.
We may update this policy from time to time to reflect operational, legal, or service changes. The effective date above will show the latest revision.
For refund questions, contact ironcladsites@outlook.com.
